So 2 weeks ago I got my Twitter account suspended for what I think was due to “over aggressive behaviour” or “automated tweeting”. You can read about my suspension here. Basically as an SEO Consultant I like to test new methods and new ideas, I was testing a few Twitter plugins and I think I may have got burnt.
So step 1 for getting your twitter account unsuspended is to understand what you did which goes against the Twitter Best Practices. As soon as you understand what you did wrong you are on the road to getting it back.
You will need to contact Twitter support – http://support.twitter.com/forms and click on “account restoration” link and fill out the contact form.
Before you do this here are a few tips on what to put in the email to them.
- Acknowledge that you understand you may have done something against the best practices.
- Tell them what it may have been.
- Tell them how you are going to make sure it doesn’t happen again.
Now you have sent Twitter an email you need to wait for a response, and boy do you have to wait a long time! Don’t keep chasing them to help you, have patience! (I had to wait 2 weeks)
Eventually you will get an email back from support, it may look something like this:
“Twitter has automated systems that find and remove multiple automated spam accounts in bulk. Unfortunately, it looks like your account got caught up in one of these spam groups by mistake.
I’ve restored your account; sorry for the inconvenience.
Please note that it may take an hour or so for your follower and following numbers to return to normal.”
I have learnt the boundaries of just how far you can go with Twitter, yes maybe I should have been more careful and not used my main account to test with.
I still firmly believe that to fully understand a lot of things in the SEO industry you need to experience it yourself it is the only way to learn. Experimentation is part and parcel of the job… or at least should be!